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An Introduction to ITIL Concepts

As the management of both IT services and business needs grows more complex in an increasingly global, competitive, and regulated environment, the need for standardized, proven practices for managing IT services has grown as well. This need drives the increasing popularity of the Information Technology Infrastructure Library (ITIL). ITIL in fact may well be the most widely accepted approach to managing IT services in the world today.

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Website: http://devresource.hp.com/drc/resources/itilconcepts/index.jsp
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Added: 2007-05-24 08:03:47
Last updated: 0000-00-00 00:00:00

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